Privacy Policy

Last updated: August 2025

Thrive Missionary Collective Ltd (“TMC”, “we”, “our”, “us”) is committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988.

This Privacy Policy explains how we collect, use, disclose and protect your personal information.

1. What is Personal Information?

Personal information is information or an opinion that identifies an individual.

Sensitive information includes information about religious beliefs, affiliations, or other information considered sensitive under applicable law.

2. What Personal Information We Collect

The types of personal information we collect depend on your interaction with us and may include:

• Name and contact details

• Church affiliation and ministry involvement

• Application and participation details (membership, housing, volunteering)

• Skills, qualifications, and background information

• Communication preferences

• Records of your interactions with us

• Payment or donation details

• Sensitive information (such as religious beliefs), where reasonably necessary and with your consent

3. How We Collect Personal Information

We collect personal information in several ways:

Directly from you

• When you complete forms on our website

• When you contact us via email, phone, or other means

• When you subscribe to communications or newsletters

Through our systems and services

• When you interact with our website or digital platforms

• Through cookies and standard web technologies

From third parties

• Referees or churches (with your consent)

• Service providers assisting us to operate our organisation

4. Why We Collect Personal Information

We collect and use personal information to:

• Administer applications (membership, volunteering, housing)

• Provide services, support, and communication

• Process donations and payments

• Send updates, newsletters, and organisational information

• Improve our services and operations

• Meet legal, governance, and regulatory obligations

5. Donations and Payments

If you make a donation or payment to us, we may collect and process personal and financial information necessary to complete the transaction.

This may include:

• Your name and contact details

• Donation amount and history

• Payment details (such as credit or debit card information)

Payments are processed securely through trusted third-party providers, including Stripe. We do not store full credit card details on our systems.

We use this information to:

• Process donations and issue receipts

• Maintain donation records

• Communicate with you regarding your donation

• Comply with legal and financial reporting obligations

We may also use your contact details to provide updates about our work, unless you opt out of receiving such communications.

All payment information is handled in accordance with applicable security standards and reasonable steps are taken to protect your data.

If you have any questions about a donation or require assistance, please contact us using the details below.

6. Email Communications and Marketing

We may send you communications where you have opted in or where it is reasonably expected.

You can opt out at any time by:

• Using the unsubscribe link in emails

• Contacting us directly

7. Do You Have to Provide Your Information?

You may choose not to provide personal information or to use a pseudonym where lawful and practical.

However, if you do not provide certain information, we may not be able to:

• Process applications

• Respond to enquiries effectively

• Provide services or communicate with you

8. Use and Disclosure of Personal Information

We may use or disclose personal information:

• For the purpose it was collected

• For related purposes reasonably expected

• With your consent

• Where required or authorised by law

We do not sell personal information.

9. Third-Party Services

We use trusted third-party providers to support our operations, including:

• Jotform

• MailerLite

• Stripe

• Zapier

• DocHub

• Google Workspace

• Xero

These providers may:

• Store or process data on our behalf

• Use their own infrastructure or sub-processors

We take reasonable steps to ensure these providers handle personal information in accordance with applicable privacy laws.

10. Overseas Disclosure

Some of our service providers store or process data overseas.

As a result, your personal information may be transferred to and stored in countries outside Australia.

We take reasonable steps to ensure that overseas recipients do not breach the Australian Privacy Principles.

11. Cookies and Website Use

Our website may use cookies or similar technologies to:

• Improve functionality and user experience

• Understand how the website is used

You can manage cookies through your browser settings.

We do not currently use advanced analytics tools, but may introduce them in the future.

12. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access.

Information is stored securely using physical and electronic systems, including cloud-based services.

We retain personal information only as long as necessary, including where required for legal or administrative purposes.

13. Access and Correction

You may request access to, or correction of, your personal information by contacting us.

We may need to verify your identity before processing requests.

14. Complaints

If you have a concern about how we handle personal information, you can contact us:

Email: hello@tmcau.org
Phone: 1300 895 699

We will:

• Acknowledge your complaint promptly

• Investigate and respond within a reasonable timeframe

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

15. Changes to This Policy

We may update this policy from time to time. The latest version will be published on our website.

16. Contact Us

Email: hello@tmcau.org
Phone: 1300 895 699